1. Money-Back Guarantee
If you are a new customer subscribing to GrowthHeron for the first time, you may request a full refund within fourteen (14) calendar days of the initial purchase date. No complex questionnaires or preconditions required.
2. How to Request a Refund
You can request a refund through either method:
- Email Support: Send an email to sushmitsarmah@gmail.com with your account email address and Paddle order number.
- Paddle Buyer Support: Visit paddle.net to look up your receipt and request an immediate refund from our Merchant of Record.
Once approved, refunds are credited back to your original payment method (Credit Card, PayPal, or Apple Pay) within 3 to 7 business days.
3. Canceling Your Subscription
You can cancel your recurring monthly subscription at any time:
- Cancel via your account settings dashboard or through the management link included on every Paddle invoice receipt.
- When you cancel, you will not be billed again. Your account will remain active until the end of your current prepaid billing period.
4. Monthly Renewals
Subscriptions renew automatically each month. Unless canceled prior to your next renewal date, charges for renewal cycles are non-refundable once the billing date has passed. If an unintentional renewal charge occurs and the service was not utilized, please reach out to our team within 48 hours for review.
5. Chargebacks
If you have any billing concerns, please contact our team first at sushmitsarmah@gmail.com or visit paddle.net. Bank chargebacks introduce unnecessary administrative delays, whereas our team processes valid refund requests rapidly.
6. Questions
For any billing inquiries, contact us at sushmitsarmah@gmail.com.